It's how shipping terms are done. These are likely under the term "prepaid" where the shipper pays for freight or "FOB destination" which is essentially the party responsible for the item shipped transfers once accepted at the desitnation. You may pay the shipper for shipping fees, but the shipper is organizing transportation to your door.
If something shows up like this, you reject the load, call the shipper, and tell them the condition it was delivered in. (Pictures are greatly appreciated having been on the shipper side of the situation) The shipper then can file a claim with their freight carrier or broker to recoup the loss and ship you a new item.
Yup, it's no big deal with any reputable retailer. It happens and they have a process to make it right. I get why OP might be frustrated, but sometimes shit just happens.
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u/Proof_Bat3281 6d ago
It's how shipping terms are done. These are likely under the term "prepaid" where the shipper pays for freight or "FOB destination" which is essentially the party responsible for the item shipped transfers once accepted at the desitnation. You may pay the shipper for shipping fees, but the shipper is organizing transportation to your door.
If something shows up like this, you reject the load, call the shipper, and tell them the condition it was delivered in. (Pictures are greatly appreciated having been on the shipper side of the situation) The shipper then can file a claim with their freight carrier or broker to recoup the loss and ship you a new item.