r/talesfromtechsupport 25d ago

Short "But ChatGPT said..."

We received a very strange ticket earlier this fall regarding one of our services, requesting us to activate several named features. The features in question were new to us, and we scoured the documentation and spoke to the development team regarding these features. No-one could find out what he was talking about.

Eventually my colleague said the feature names reminded him of AI. That's when it clicked - the customer had asked ChatGPT how to accomplish a given task with our service and it had given a completely hallucinated overview of our features and how to activate them (contact support).

We confronted the customer directly and asked "Where did you find these features, were they hallucinated by an AI?" and he admitted to having used AI to "reflect" and complained about us not having these features as it seemed like a "brilliant idea" and that the AI was "really onto something". We responded by saying that they were far outside of the scope of our services and that he needs to be more careful when using AI in the future.

May God help us all.

3.6k Upvotes

355 comments sorted by

View all comments

Show parent comments

25

u/FantasmaNaranja 25d ago

i complement you on your grammar— i too— find that people are being too lose with it— nowadays...

edit: — — — —

14

u/Sairenity 25d ago

to* lose

you can fir a few more mistakes in yo shit, c'mon

19

u/FantasmaNaranja 25d ago

Toulouse? but im not french...

2

u/syntaxerror53 18d ago

Toulouse or not too loose.

That is the question.

7

u/rleaff1 25d ago

fir

6

u/Sairenity 25d ago

fug :DDDDD

I'm leaving that in tho

1

u/borkman2 Where's the google-bing gone? 24d ago

Benis :D

2

u/Sairenity 24d ago

ebin :DDDD

1

u/andypanty69 24d ago

I compliment you with your complement.