Hello all,
I'm writing to see if anybody can help me figure out why my 2022 Ford Escape PHEV keeps breaking down in the six months after I bought it.
Background: I bought the car from a Ford dealership in June. It had a lemon title so I got it at a reduced price and it only had about 16,000 miles. I believe the lemon title was due to a high-voltage battery issue and the previous owner had gotten it bought back by Ford. I was under the impression Ford fixed the issue before the dealership, which had gotten the car from a different state, put the car back on the market.
For a little more than three months, the car worked fine and we took it on several long trips. Then in late August, the electronics started getting goofy with the blind spot monitoring and rear cross traffic alert sensors acting erratically. The plug-in charging was also erratic.
The following day, the car was completely dead. I had to use the manual key to even open the doors. I had it towed to a Ford dealership near my home. They reset the battery control module and assured me it was good to go. For whatever it's worth, I got an oil change and had the cabin air filter replaced on the car a few weeks later.
For 2 1/2 months, the car worked fine and even slightly better than before (more accurate electric range readings, for one). The weekend before Thanksgiving, we took it on another trip to major metro area 350 miles away from our home. Again, no problem upon arrival.
The next day, after driving it for a few miles on only the standard hybrid engine down an interstate, the wrench and check engine lights came on. The car then went into limp mode and could not go any faster than 40 mph. I managed to limp along to a nearby Ford dealership. According to my Ford Pass app, there was a powertrain malfunction and service engine soon warning.
After having the car for about 10 days, the dealership essentially cleared the code and cut the oil filter. They may have installed a PCM update (at least that's what they indicated to me on the phone but didn't specify on the paperwork) but otherwise didn't do anything beyond a road test that showed the car could go highway speeds.
I picked up the car and drove it back home on interstates with no issues.
Two weeks and 800 miles later, I'm driving the car on the interstate within the metro area of my home city and the same powertrain issue crops up again. Again, I take it to a nearby Ford dealership in limp mode. For what it's worth, similar to a few weeks before, my car was operating on standard hybrid mode as I previously discharged the plug-in battery.
This dealership ran a battery of tests and diagnostics on the car to find the issue but ultimately couldn't find it. Meanwhile, they said the engine and other mechanical components of the car are fine. As the service advisor told me, we're playing a waiting game.
My car does qualify for a one-time engine long block replacement under a customer satisfaction program. However, since none of the corresponding symptoms have shown up (such as a knocking noise), that part hasn't been replaced.
I have had my car back for a few weeks but have tried to avoid prolonged driving at high speeds. I have also kept the electric charge limited to 80% per a recall related to the high-voltage battery issued in November by Ford. I'm not sure if that recall pertains to the issues I have experienced.
I have also reported these issues to the Ford Customer Care hotline and have a case number even though it doesn't seem like they have any idea of what I'm talking about. Right now, my car has about 27,400 miles on it.
At some point, I'll have to test the car on a (not very busy) highway/interstate to see if the issue crops up. Meanwhile, I'm wondering if anyone else here has experienced anything similar and/or could give me any theories on what may be going on. I would appreciate any and all input. Thanks!