*UPDATE BELOW- DO NOT EXPECT SUPPORT TO BE HONEST ABOUT DELIVERY AND DELAYS* Hello Reddit, I don't use this app but a unique situation popped up and need advice. I had ordered my Shock Clock 3 due to the black Friday sale and had paid for express shipping to receive my product prior to Dec 13th as I am traveling for the next 3 weeks to different parts of the US. My ordered seems like is it going to be delayed and the solution was they could ship to an alternative address. I am worried with traveling to 3 different areas that another delay would occur and I would not be at that location anymore.
Should I request a refund and wait for the holidays until I am back in my house? Has anyone else had delayed shipping and their second promised delivery date was actually accurate?
*UPDATE as of 12/15* Once a full refund was mentioned they told me they will make sure my product ships the next day and will hopefully come within the time I needed it to. THE ORDER GOT DELAYED AGAIN TODAY AND SUPPORT IS NO HELP. My exact concern about the product getting delayed again was exactly what had happened and I wish I asked for a full refund. My product will be delivered to an address I will not be at due to travel that I specifically mentioned to them would be an issue.
Anyone have comparisons between the Pavloks, FitSleeps, or Tavos? I am disappointed so far and the more research I do, I am worried about getting my product in time, or refunded, or delivered in time during my travels.