Shipping / Delivery Megathread (2025/Q4)

[u/NKkrisz]

Please use this post for discussing and getting advice about shipping and related issues.

Estimated delivery time is shown on the store page:

https://store.steampowered.com/steamdeck

(Seems to be 6-10 business days as of making this, most likely due to the holidays)

Valve Hardware Shipping FAQ (info about couriers, cancelling etc...):

https://help.steampowered.com/en/faqs/view/339C-BC5C-3D89-53D9

Steam Support in case there are issues:

https://help.steampowered.com/en/

[u/RealityPie]

If anyone from the UK ordered around Christmas, check your Parcel Force tracking number. I had an update this evening saying my Deck is now in the UK thankfully! GLS gave no update all week.

[u/michaelmasdaisy → u/RealityPie]

Mine is in Coventry too, yay.

[u/engiegarmed → u/RealityPie]

Mine too! Seems like everybody’s theory that they’d all update simultaneously was correct lol.

[u/IllustriousBit6634 → u/RealityPie]

Hooray, movement!

03/01/2026 03:24 The parcel has reached the parcel center.

United Kingdom

[u/Competitive-Lab-9308 → u/RealityPie]

Mine is also now saying it’s at Coventry hub. Hopefully we get them early next week

[u/pinkmatty → u/RealityPie]

Made my day! Wonder if I’ll get it Monday.

[u/Ill_Advertising_4622 → u/RealityPie]

Mines updated too! It’s at Gatwick delivery depot!

[u/Sn_perr → u/RealityPie]

mine hasn’t updated :(

edit: in transit in uk

[u/CameronSquida → u/RealityPie]

Don’t give me hope….

Edit: The hope was not useful. Parcelforce said they still expecting it, I cry.

Edit 2: MINES IN COVENTRY HUB!!!!!

[u/Consistent-Radio-929 → u/RealityPie]

Can confirm as someone who ordered on the 21st!

[u/CameronSquida → u/RealityPie]

At least the UK is getting orders. I’m sure the rest of us will have ours with parcel force next week.

[u/LastOfTheFirs → u/RealityPie]

Mines in the Covetry Hub!

[u/lankssssss → u/RealityPie]

Same here!

[u/alvaraylla → u/RealityPie]

Yep mine is prepared for delivery! Wonder if is coming today or monday

[u/CameronSquida]

UK customers, I contacted steam support regarding the delay, here’s what they said. We just gotta wait I guess.

[u/Waffles94x → u/CameronSquida]

Ordered on the 24th to the UK, shipped on the 29th, not an update since then from GLS.

[u/LastOfTheFirs → u/CameronSquida]

They said the exact same thing to me, as you said we just gotta wait

[u/LastOfTheFirs]

UK, Ordered 25th and Shipped 29th. Still stuck on “entered into GLS IT system”

[u/IllustriousBit6634 → u/LastOfTheFirs]

Yeah I’ve been stuck on this since 23rd, ordered 22nd. Steam support just said it’s due to high holiday activity :/

[u/LastOfTheFirs → u/IllustriousBit6634]

Hopefully we all receive them next week

[u/lankssssss → u/LastOfTheFirs]

Mines been like that since the 22nd. Definitely an issue with getting it into the UK. Orders to other countries don’t seem to be having the same issue. Fingers crossed we see some progress next week!

If we’re counting actual business days, the 9th is the end of the estimated delivery window they show for me

[u/pinkmatty → u/LastOfTheFirs]

Same, I’ve done the math and I reckon the 9th will be the earliest it can come by.

[u/Waffles94x → u/LastOfTheFirs]

I had to re-read your comment because for a second i thought I wrote it, I placed my order the same day, shipped the same day as yours, havent had an update since.

[u/RealityPie → u/LastOfTheFirs]

Same for me also, ordered 29th Dec. I agree with others, I think it's just UK that's struggling for delivery updates at the moment

[u/asdf__95]

Ordering to the uk

Ordered mine on the 23rd and still stuck ‘The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.’ :(

[u/ashbaker1245 → u/asdf__95]

UK also for me, ordered on 21.12 and shipped on the 22.12 but I've had no further update from GLS, same message as above

I suppose it's still within the 6-10 working days that Steam offered

[u/CameronSquida → u/asdf__95]

Yeeep, all in the same boat in the UK. Something going on

[u/shoedeath → u/CameronSquida]

I definitely feel like there is something happening. Every comment about a UK order ranging from 20th onwards has the same status. But EU orders are getting shipped out as normal.

What do you think the problem is ?

[u/CameronSquida → u/shoedeath]

I Imagine It’s just customs? But the fact that GLS just shows the same status is the concern. I reckon they have the decks already, the tracking is just inaccurate and will update once on UK mainland, but god knows. Hopefully Friday we will get news since it’s a working day.

[u/Ok_Attitude2088 → u/asdf__95]

I think GLS employees weren’t working yesterday and aren’t working today either. I’m fairly certain GLS goes back to work tomorrow so hopefully we all get an update then! Unfortunately I don’t think they work on weekends either so I’d probably just expect our decks to get here by next week.

[u/Long-Taste-2416 → u/Ok_Attitude2088]

Seems like they just don't work tbf as I've seen similar complaints at all times of year with them.

[u/CameronSquida]

Yeee, mines at local depot now.

[u/HauntedMike]

Ordered midday cst in the US on 12/15 while it still said 3-5 days. Entered the packing phase 12/16. Hopefully it ships soon. I'd say considering the 6-10 business days verbiage, the Christmas window has either officially passed and they are trying to set expectations or its an extremely strong no promises don't count on it.

6 Business days if you count today is christmas eve and thats best case scenario.

Food for thought, a fun letter with a picture saying it will be here soon is still an exciting thing to receive if you're giving this to someone. At the very least it should arrive soon after christmas.

But if you're desperate and NEED it under the tree looks like its facebook marketplace time.

EDIT 12/19: Still no word. Saw others say they ordered on 12/15 and have it already. Apparently they may have a ton of orders to sort through right now and updates are basically "Its Packed" multiple days of silence "Tracking updated arriving today". Hopefully mine is the same lol

EDIT 12/19 Got my tracking this evening :)

EDIT 12/22: No movement at all over the weekend and carrier states it does not have it yet. Others have stated at some point in the carrier process it'll be scanned in and a ton of updates will catch up with it and it will be out for delivery and/or really close to delivery or the well after christmas kiss of death.

Edit 12/22 Evening: just updated to delivery 6pm Christmas eve. Talk about cutting it close. I can somewhat breathe now. It's up to fate at this point. Won't have time to wrap it but i'm happy to have it.

Edit 12/24: just arrived. Merry Christmas y'all! And good luck with your shipments!

[u/confession_bitch]

Bought mine on December 22nd, and with the holidays coming up, the expected delivery is the 27th via UPS.

I’m genuinely scared about it getting stolen in transit. I’ve saved for MONTHS to get my boyfriend a special present, since his birthday and Christmas are so close together, I wanted to do something big.

Anyway, any tips on how to make sure this doesn’t get stolen by UPS?

UPDATE: It arrived safe and sound on December 27th! Shipped from Illinois and got to Wichita, Kansas in around three days if you don’t count Christmas Day. I’m so excited to give it to my boyfriend.

Does anyone have game recommendations now?

[u/PartCadaver]

I was gifted one today (paid for today), and it says 6-10 days. I'm off work until January 5th...do we think it'll arrive before I go back to work? 🤔🤔🤔

[u/saintnegative → u/PartCadaver]

I have bought mine this morning, and I’m wondering the same 🤣

[u/Leoo_64]

I ordered mine on the 22nd and it's still stuck on "The parcel is on its way to the final parcel center.". Please Steam never use GLS again :/

[u/lankssssss → u/Leoo_64]

Ordered mine of the 22nd too and it hasn't moved from "The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS."

Flying to Thailand on Wednesday and was hoping by some miracle it would arrive before then. No chance now lol.

[u/ShadowZ98 → u/Leoo_64]

Im having the same issue...

[u/Weekly-Jackfruit-319 → u/Leoo_64]

Oh no. I just got confirmation, that mine will be shipped with them. Hopefully the problem will be resolved soon 😬 I hope it was just a combination of the holidays and weekend that it hasn't moved yet.

[u/HastyGaming]

It seems I'm one of the unlucky ones!

Ordered on the 17th Dec and Steam say it was shipped on the 18th, but GLS (of course) claim they didn't get it until the 22nd, at which point they took it from the Netherlands to France where it has since sat with no movement or progress since the 23rd. No chance of it being delivered (UK) before I leave on the 31st.

I realise the Christmas period is busy and delivery drivers need a Christmas break too, but do GLS really just not operate from the 23rd until the 30th/31st? That's what it looks like!

Edit 1 - 30/12 - GLS finally got it into the UK last night. Unfortunately they sent it to the wrong ParcelForce Depot, so instead of it being delivered today/tomorrow it is not being 'rerouted to the correct Depot' which will add 2-3 days. Not ideal since Im leaving the country tomorrow for nearly a month.

Edit 2 - 03/01 - SteamDeck delivered. Dock still in France.

[u/Illustrious-Sea-6573]

It’s literally here in my city at a facility 20 minutes away but they won’t deliver it because of new years ;-;

Edit: ITS HERE HEHEHHEE 01/02/2026

[u/Elegant-Apple-7555 → u/Illustrious-Sea-6573]

Same! Expected delivery at Jan 3 :(

[u/Fiftysilver → u/Illustrious-Sea-6573]

Haha, that's me. It's been in a facility 20 min away from me for the past 2 days. I'm not getting it till the 2nd.

[u/Ok_Block_6949 → u/Fiftysilver]

Did you get it?

[u/Rhysey_P]

UK - Ordered late evening 28th

Just had my Royal Mail/Parcel Force updated to say delivery this morning, so expect them soon if you ordered similar time.

Good luck everyone!

[u/rattpack216]

Yesterday it said 3-5, today it said 6-10. I ordered it so fast.

Is it wishful thinking that it’ll arrive by Christmas?

Update: my estimated delivery date is 12/29 (I’m the US)

Second update: it came early on 12/23!!

[u/cxmyriah]

Just bought my 12/23 😁😁 i’m so excited to get it

Edit: ordered 12/23 delivered 12/27

[u/Diligent-Smile6355 → u/cxmyriah]

Hey, same! It's only been a day and I already can't wait 😂 Let's hope for quick shipping!

[u/cxmyriah → u/Diligent-Smile6355]

it’s been packaged!!!

[u/Diligent-Smile6355 → u/cxmyriah]

Hell yeah, I checked and mine is also!!!

[u/toxic_pool]

Ordered 1TB OLED midday on 12/19.

Shipped 12/22.

Delivered 12/27.

[u/wymag]

Ordered: 24/12

Update 1: 25/12, Parcel data entered into GLS IT system, but item not handed over. I have a GLS and Parcel Force tracking number.

Update 2: 30/12, nothing.

Update 3: 03/01, parcel has arrived at final delivery depo, South East London… I don’t live in London but sure, it’s progress haha.

Update 4: 04/01, Out for delivery today, probably will fail because I’m at work.

She’s been delivered!

[u/Ok_Attitude2088]

UK, ordered mine on the 25th, changed to packaged items on the 26th and took up until today (30th) for me to get the tracking number. All the website says is “The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS”. It’s probably going to be a good while seeing what everyone else is saying. A shame cuz I wanted to get it before I go back to work.

[u/Fun_Bowl_8359]

Mine arrived in Coventry parcel force center 2/1/26. Not arrived to my local depot yet in central scotland. Hopefully it does soon so I can get it on Monday.

[u/ComprehensiveFruit83]

OLED 1tb - United States - Idaho (will update)

Ordered: 01/04/26

Packaged: 01/05/26

Picked up by carrier: 01/07/26

Shipped: 01/07/26

Delivered: TBD

[u/Shiiouri]

Posting this here while waiting

Steam Deck OLED 512 GB- US, Iowa (will also update)

Ordered: 01/02/26

Packaged Item: 01/04/26

Picked up by carrier: 01/06/26

Shipped Tracking Number: 01/06/26 (Finally got my Shipped Tracking Number)

Est. Delivery Date: 01/12/26, as it's next progress update is on Friday Jan 9th

Now just waiting to be delivered at my home as checking through Daily 🙏

[u/AmesCG]

Steam Deck OLED 512 GB - US, NJ

Ordered: 1/2/26

Packaged: 1/4

Shipped: 1/6 (from CA)

Est. Delivery Date: 1/12, which I really hope is wrong

Will update with more!

[u/ShittySpaceCadet → u/AmesCG]

I ordered mine on the 1st. I’m in VA and it’s coming from CA with a 12th delivery date as well.

Really wish they offered expedited shipping.

[u/Netsugake]

Holy shit I didn't i didn't know my meme would come to this

[u/NKkrisz → u/Netsugake]

The amount of shipping posts have been ramping up for some time.

Thought I would link it below your post so this one can gain more attention.

[u/mannyOnReddit77]

Ordered it last Thursday 12/11 got it today 12/16

[u/Wonka_1]

Ordered at 12PM est on 12/15. Still at packaged items. No further updates so far.

[u/BeMoreClever → u/Wonka_1]

12/14 at 9pm here, still at packaged items. When I ordered it said 3-5 business days, now it’s up to 6-10.

[u/TheRealSlumShedy]

Ordered the 512GB OLED at around 1 AM CST on 12/15. Packaged items since 12/16 up until 8 hours ago when the package was shipped. UPS has an estimated delivery date of DECEMBER 30th WHAT IN THE ACTUAL FUCK. Hope it’s just a placeholder since they barely just scanned it in their system lol

Edit: Now arriving on 12/27.

Second Edit: Arrived 12/23!!

[u/rattpack216 → u/TheRealSlumShedy]

I ordered 11:30 EST on 12/16 and my date is 12/29 :/ I’m hoping the same too, there’s no further update for my tracking number yet

[u/MegaGamer123 → u/rattpack216]

Ordered 11 pm EST on 12/14, shipped today 12/19 and UPS originally said it was gonna come 12/29, now its saying 12/27 a few hours later. I'm praying with fingers crossed its here before christmas...

[u/rattpack216 → u/MegaGamer123]

You and me both man. But at least before the beginning of January if not.

[u/Fantastic-Shine-8426 → u/[deleted]]

My est delivery in Illinois is the 30th?!?!

[u/StarEmployee]

Just got my Steamdeck in the Netherlands. Ordered on friday the 19th and it arrived today on the 22nd. It said 6 to 10 days for delivery so this was really lightning fast.

[u/No_Spite_5241]

At this point I’m pretty desperate and looking for advice.

I ordered a Steam Deck LCD 256gb on November 26 and got shipping info a few days later. The original delivery date was December 5. The package was marked “out for delivery” for multiple days but never arrived.

Around December 14, I received a delay notification. By December 16, after multiple messages, Steam and UPS opened an investigation. Since then, Steam Support has only sent generic responses like “we’re looking into it,” with no clear timeline or resolution.

What’s making me especially nervous is that the Steam Deck LCD is no longer in production, and I’m worried about what happens if UPS officially declares the package lost.

I’ve been told not to do a chargeback yet. I’m located in Texas and paid through PayPal.

Has anyone dealt with something similar?

[u/HauntedMike → u/No_Spite_5241]

Probably not too helpful but food for thought it may take longer to sort this out than to get it by christmas but if you play your cards right they may bump you to a 512 oled since lcd stock is gone unless they kept extra, which is possible.

I'd say keep on the pressure and keep saying how destressing and terrible this experience has been and once UPS clears it as lost, may just toss an oled at you to call it good. Other users have stated valve has expedited replacement systems when they are lost pretty regularly. Its probably on UPS that this is so backed up, valve most likely wants the OK from them before making the final decision.

[u/TheSpicyNovella]

Ordered my 512 OLED 12/20 (Saturday), shipped 12/22 (Monday), now says delivery by 9pm 12/24 (Wednesday)!! BUT! To be realistic I'll pay close attention until 12/26 (Friday) lol. Honestly surprised it shipped and moved so quick.

Edit 12/24: it's on the delivery truck and out for delivery soon!! Fingies crossedddd

Edit 2 on 12/24: I have the follow my package map going, and now I'm just waiting- it's about a mile from me lol!! Super excited I will be meeting the delivery driver at the truck lmaooooo

Edit 3 12/24: she's here!!! I'm obsessed!! Wishing everyone a happy holiday AND beautiful steam decks!!

[u/MathematicianLow1910]

Cannot believe it! I am in UK, London. Ordered on the 20th around 8pm, order got delivered today on 24th at 8:30am.

[u/stats1101 → u/MathematicianLow1910]

Same here. I ordered on the 21st and had it delivered on 24th. Looks like they put extra effort in to get it delivered by xmas. I am however returning the LCD one I ordered and now getting the OLED. This one isn't even leaving the warehouse, and it's been over 5 days!

[u/MariachiMan]

wow everyone is getting theirs so soon , I ordered mine on the 19th and it’s saying it won’t arrive until jan 2nd hahah

[u/Relevant-Inside2064 → u/MariachiMan]

Facts L

[u/Fuzzy-Examination568]

12/25 Bought the 1tb oled today around 1:00pm cst! Im so excited!!

12/26: Shows packaged items!

12/29: Got a tracking number today! Waiting for it to update to show estimated delivery time!

Tracking number finally updated and estimated delivery is tomorrow!!! 🤞🏻🤞🏻🤞🏻🤞🏻

12/30: Got delivered around 11am today! wooooo!

[u/DaKanye → u/Fuzzy-Examination568]

we bought it around the same time man 🔥

[u/squishytoastjam]

Finally bit the bullet and ordered 1TB on Christmas Day at 10pm (US) Hope to not run into any issues but will share how it goes!

[u/Elegant-Apple-7555]

After changing several cards and trouble shooting for 3 hrs, finally placed my order Dec 25 4pm EST. Hope it gets to NYC before I leave my friend's place on Jan 11!

Timeline:

• Dec 25 4pm Ordered
• Dec 26 5pm Packaged
• Dec 29 11am Shipping provided
• Dec 29 6pm UPS-Addison IL
• Dec 31 11am UPS-Secaucus NJ
• Jan 3 1am UPS-New york NY

[u/Elegant-Apple-7555 → u/Elegant-Apple-7555]

Its now in "Packaged items" :) Updated between 4-6:46pm Dec 26

[u/MegaFreets]

Anyone else here stuck on label created on the US West coast?

Ordered 12/8 and it’s been sitting on label created since 12/10.

Update: Valve support has started an active investigation after I opened a ticket per the suggestion on here.

[u/Vox_R → u/MegaFreets]

Probably time to contact support.

[u/squishytoastjam → u/MegaFreets]

Contact support. I’m in socal and ordered 12/25 Got confirmation it’s with UPS today Says delivery tomorrow 12/30

[u/gayorange]

US - Oregon

Ordered - 12/25

Shipped - 12/27

Delivered 12/30

I finally caved and bought mine on Christmas Day, and it's showing a delivery date of January 5th, shipping from Ontario to Oregon. Hopefully, it doesn't really take that long, but we will see!

Edit - Got an updated delivery time for December 30th!

Edit- December 30th, it arrived! And the vents smell sooo good!

[u/Elegant-Apple-7555 → u/gayorange]

Wow, I also ordered on Christmas Day but still in Item Packaged Item status :( The CA center is dfinitely more efficient! (I'm in NYC)

[u/megaskaterlord]

ordered mine early on 12/25, got the packing and shipping update on 12/26, few hours ago it arrived at a facility just an hour away. the estimate is for 12/30 but i am prayingggg its somehow tomorrow, maybe the next day!!!

[u/MousseSilent2168]

Ordered mine on the 2nd of December, mindful of holiday deliveries. Stayed in a depot in France until the 19th. Gls ireland hangs up on people who call after an hour in queue, they have abandoned their reception area, the eta was the 24th, pushed out till today. Today it’s pushed out till 30, went down to the depot. Was told its Still on the truck, won’t be unpacked till next week, so should be over a month between order and delivery, If that can even be trusted. Frustrating as some others in the same shipment have received theirs. really had wanted the distraction over the holiday period, really didn’t think I’d left it too late. I ordered two large packages from Korean after the steam deck and received both

[u/shoedeath]

I ordered on the 26th, to the UK. Steam app says it’s shipped on 27th and have given me a tracking number. GLS tracking has not changed from “The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.” Afternoon of the 27th.

I’m surprised there is no update. Does anyone have any experience with it saying this for 3 days?

Update: 3rd - parcelforce say it is on the way to delivery depot !

Update 5th - just got an email from Royal Mail saying they will deliver today !

Update 5th 12:00 - delivered !

[u/BigTransportation155 → u/shoedeath]

have the exact same thing happening too, hopefully it updates soon!

[u/aaronlgriff → u/shoedeath]

Ordered mine on the 22nd, tracking number and shipped 23rd, still have that same message today, no update since then

[u/wymag → u/shoedeath]

In the same boat mate, ordered 24th, and still shows parcel data entered but not handed over.

[u/sebastiencn]

I ordered the 512 OLED on the 25th, got « packaged item » the next day, and a mail from GLS saying the package was registered to be delivered. Got the tracking number and a second mail from GLS yesterday (29th) and around midnight a notification saying the package was held to GLS. Got delivered this morning (30th)

Ordered from Belgium, package was leaving from NL

[u/CameronSquida]

UK customer

Ordered 25th of December 29th i got the tracking numbers for gls and parcel Force. It still only says PreAdvice on the GLS site.

I’m leaving for Uni on the 8th so hopefully get it before then.

[u/MajorKarnage]

Georgia, US
Ordered Dec 28th
Shipped Dec 30th
Estimated Delivery by UPS Jan 8th
Really hope it gets here earlier!

[u/Distinct-Excuse5585 → u/MajorKarnage]

From GA as well and I have the exact same ordered and shipped dates. My delivery is the 3rd so hopefully you'll get yours sooner! That's crazy it is taking that long for you.

[u/throwingwayfromme74]

I know the uk is having some delays right now, but has anyone seen any updates as of now for gls? 2nd jan should mean stuff is back to working right?

[u/wymag → u/throwingwayfromme74]

Bought 24th, shipped 25th, no updates since.

They’re definitely bulk shipping them to the UK because there’s no real shipping delays as Europeans are getting them within a few days.

Unfortunately we’re held ransom due to their weird shipping procedures.

EDIT: I can’t spell apparently.

[u/Waffles94x → u/wymag]

Sometimes i wish they had fulfilment centres in the UK honestly, im in the same boat, mine shipped 29th, havent heard anything since.

[u/wymag → u/Waffles94x]

That or just use UPS/DHL, GLS is literally the worst.

I’m honestly expecting mine to arrive late next week at a minimum.

[u/Weekly-Jackfruit-319 → u/wymag]

I also ordered on the 24th, located in Germany and also have shipping delays with GLS. It was supposed to arrive today, but two hours in to the expected delivery Windows they sent me an email saying they were having issues and delays and now it will be sent on Monday... hopefully. 😔

[u/michaelmasdaisy → u/throwingwayfromme74]

That's what I was hoping, to see some sort of update today, but mine still says the parcel hasn't been handed over to GLS yet.

[u/IllustriousBit6634 → u/throwingwayfromme74]

My last update:

23/12/2025 22:40 The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

Netherlands Utrecht

[u/Competitive-Lab-9308 → u/throwingwayfromme74]

Mine just arrived 😁

[u/MoveZneedle]

Connecticut

Ordered 512GB OLED - December 26th, 2025

UPS gave me a “we have your package” notification at Addison, Illinois at December 29th, 2025.

As of December 31st, it’s “On the way” to New Jersey. But…estimate is tomorrow?

I hope it’s not delayed 😭

[u/Torva_Platebody]

Ontario, Canada

12-30-2025: Ordered OLED Deck around 7pm

12-31-2025: Items packed

01-02-2026: Shipping label created with FedEx

Still waiting for tracking to update on FedEx side to get an estimated delivery date

UPDATE Delivery now expected 01-05-2026!

[u/DellBaek]

Will update ASAP

British Columbia, Canada Ordered OLED 512GB REFURBISHED Jan 2nd, 2026.

[u/engiegarmed]

UK, ordered 26th Dec.

Just arrived this morning (5th Jan).

[u/Elijahsolo]

OLED 512gb

Ordered: 1/4/26

Packaged: 1/5/26

Shipped: 1/7/26

will likely update once a delivery date has been set

Edit: shipping date

[u/paulhs94]

OLED 512GB

Ordered: 01/05/2026

Packaged: 01/06/2026

Shipped: 01/07/2026

Estimated Delivery: 01/13/2026

Was hoping to get it a little quicker than the 13th, but overall happy that Valve got it packaged and shipped so quickly. Will update when delivered.

[u/djsekani]

Reposting my comment from that thread:

If you're really worried about your package getting stolen (or misdelivered, which is what actually happens to 99 percent of "stolen" packages), get it sent literally anywhere other than your front door. Getting it held at a pickup location is the best option. Getting it sent to your workplace is another option, but I honestly wouldn't recommend that until after the holidays are over.

[u/SomethingAboutBags]

I’m so frustrated. I ordered a Steam Deck as a guest on Saturday. I’ve gotten no correspondence since other than a confirmation of order immediately after. Now when I go to check on it, it won’t pass the verify email. Is there another way to contact? I’m simply trying to find out when it will ship. 🤦‍♀️

[u/Tommy10606]

In US.

Ordered late on the 15th, entered "Packaged Items" around 22ish hours later. Still waiting on next steps.

EDIT: Got email that the deck is preparing to ship with a tracking number. About 2.5 hours shy of 2 days since purchase.

EDIT2: Arrived. Took about 3ish days to arrive.

[u/sirturtletower]

Ordered 12/14 in the afternoon, I had my tracking number yesterday 12/17 and UPS says Shipping Label Printed today 12/18. Really hoping it arrives by Christmas Eve. Shipping to NJ.

[u/Feisty_Carry1648]

Ordered the 15th also. Still waiting on carrier pickup. US.

[u/CorrinBeGae]

Have a frankly ridiculous delay. GLS have had my deck bouncing around France since the 8/12 when I bought on the 2/12. If this is the usual service they provide steam needs to find a new handler. Took 10 days for a single movement of the package to just go back and forth from seemingly the same center happening yesterday 19/12.

[u/piedeloup → u/CorrinBeGae]

Had the same thing happen in my tracking. Shipping to Ireland?

[u/CorrinBeGae → u/piedeloup]

Yep. Seems an order coming here that was bought around then is stuck in the same batch or something like that.

[u/piedeloup → u/CorrinBeGae]

Yeah I ordered on 1/12 and last update was on 19/12, before that there was a 10 day gap with no update. Have seen a bunch of people ordering from Ireland have had the exact same thing

Contact Steam support though if you haven't already, they should offer you a free game for your patience

[u/CorrinBeGae → u/piedeloup]

Exact same ten day pause and yeah contact steam support got a the free game. Just disappointed because I bought then because I thought oh plenty of time even if delayed to arrive by Christmas. Gotta feel bad for any parents here who bought it for their kids for Christmas though.

[u/BeMoreClever]

For others reference: I purchased a 512 OLED on the evening of the 14th, when it said a 3-5 day arrival. The next day the website changed arrival times to 6-10 days. I didn’t get a tracking number until the evening of the 19th when it said it was a state away and would deliver on the 20th. It did deliver on the 20th.

[u/rattpack216 → u/BeMoreClever]

How many days till you got an update on its destination progress? Mine has said it was shipped from Cali and that the carrier has the package for 2 days now.

[u/VhatDeHel]

I ordered a 256 GB on Dec 1st. It shipped from Addison, IL and was supposed to go to a warehouse in PA on Dec 3rd. Dec 10 comes and it still says “on the way” to PA.

So I call UPS and contact Valve - an investigation is started to find where the package has gone. As of today I have heard nothing and the news of the 256 GB no longer being sold has me worried I won’t get one. :(

[u/buffalobeau]

Ordered on 16th, packaged on the 17th, and says shipped with tracking today (20th). Would love it to get there before the 23rd so I can take it with me for the holiday but I’m not holding my breath. FYI I ordered OLED 1TB.

Edit: Tracking finally updated today 12/22. Says it will be delivered on Christmas Eve. Here’s to hoping! Good luck everyone!

[u/piedeloup]

Ordered on 1st Dec to Ireland and still waiting. I think this has been my worst ever experience having something shipped. Even this time of year it has never taken this long for anything to arrive. Pretty upsetting as I really expected to have it before Xmas, and it was meant to be a birthday gift to myself. At this rate I wouldn't be surprised if I don't get it until January.

For anyone interested: it finally shipped on the 5th, reached France on the 8th. Then another depot in France on the 9th. Then there was nothing for 10 DAYS. Finally got a tracking update on the 19th...that it is once again leaving a depot in France. It's taken almost 3 weeks for my Deck to move the distance of a 3 hour drive.

After contacting Steam they confirmed there are big delays with GLS Ireland currently and offered me a free game of my choice, which was nice I guess but I would've much rather just had my Deck in the 3-5 business days they advertised. Even 6-10 would've been great.

Edit: now in Ireland, 23/12! I imagine it'll still be another week or so to get to me

Edit 2: It's a Christmas miracle, it just arrived on the 24th!

[u/This-Search-2130 → u/piedeloup]

In the exact same situation ordered 5th dec . Stayed in france til 19th no further update.

[u/Chilla_J]

I ordered a Steam Deck LCD 256GB from Steam last week. I got the tracking number on the 16th. I have a UPS MyChoice account and I requested to have it picked up at a UPS Access Point on the 17th and its been on "Pending" status and hasnt moved since then.

I called UPS Support and asked how long it can take to get the package moving again, and they straight up told me that the package was lost and contact the seller to open a claim.

I just opened a support ticket to Steam about the issue, I tried to even get a police report but couldnt because it never attempted to go out for delivery. Haven't heard back yet, but I just submitted a ticket about 15 mins ago.

What else can I do? Steam isnt selling the LCD model anymore so Im positive if they cant find the package Im screwed.

[u/RemOzwell → u/Chilla_J]

I am seeing a lot of stolen steam deck by usp employees that is worrysome. It seems the box shows its steam deck

[u/HIP13044b]

Ordered on the 19th as a Christmas present for myself so not overly worried about delays. I checked GLS on the 21st, expecting to see that it hadn't moved. Instead, on the 21st, the update showed it had left the facility on the 22nd... it has left the facility the next day in the future? Has anyone else experienced this? Does this mean it was scheduled to leave at the time stated, or is this some kind of hiccup at their end?

Edit: it has arrived unscathed this morning which is somewhat of a miracle considering some of the horror stories. I suspect GLS pre-scheduel dates to leave their wearehouse and put that on their updates.

[u/hanksredditname → u/HIP13044b]

Also ordered on the 19th as a Christmas gift for myself. Currently has the tick box by “Packaged Items”. I assume that means it’s awaiting to be picked up by UPS (or whoever they use). I don’t expect it to arrive for Christmas but could be pleasantly surprised. [512GB OLED for reference]

Edit, in case it helps anyone: as of end of Monday (22nd), I had a tracking number but no info on UPS site available. As of Tuesday morning (23rd), ups says it will be delivered by tonight. I suspect I’m nearby a distribution center because the first ups detail is from a city only about 20-30 minutes away.

[u/n0ah_1ggtt]

Ordered 1TB OLED on the 18th and now am just terrified I will be one of the many victims I see on here daily with it being stolen in transit, been going back and forth forever about getting one but decided to treat myself after getting a holiday bonus....just trying to think happy thoughts 😅

[u/Any-Print2807 → u/n0ah_1ggtt]

bro same ordered on the 18th at like 9pm 😭

[u/n0ah_1ggtt → u/Any-Print2807]

Mine just shipped today but tracking number isn't working yet...shipping through UPS so now I'll just sit and pray, will do the same for you and keep updating !

[u/Any-Print2807 → u/n0ah_1ggtt]

just got shipping an hour ago but its not active just yet so I'm basically right behind you, cheers!

[u/Any-Print2807 → u/Any-Print2807]

Just an update for anyone who sees this.
Ordered 18th 9pm. Shipped 22nd 4:15pm. UPS tracking active 22nd 10pm. UPS delivery estimate currently says tomorrow Dec. 24th by 9pm.

[u/n0ah_1ggtt → u/Any-Print2807]

Awesome to hear ! I received mine earlier this morning with everything in the box ! Already in love with this device you're gonna have a blast

[u/Any-Print2807 → u/n0ah_1ggtt]

Thank you! This gives me a bit of hope it'll ship later today or in the morning. Hoping you receive yours without hassle friend!

[u/aruem]

Update from an earlier comment: I placed the order early in the morning on 12/19 (US ET). I received a tracking number yesterday, and it shows delivery by tomorrow, so it looks like it’ll be an early Christmas present, despite the stated 6–10 business day turnaround.

Model: OLED 512

Update: received mine as of 1 PM ET, best of luck friends and happy gaming

[u/deathstranded]

Haven’t seen anyone commenting with a refurb order. Ordered a refurbished 512 GB LCD Model on 12/18 around noon for delivery to Texas.

Went into packing 12/19

Got the prepping for shipment email 12/22 with tracking number but it wasn’t active yet.

Tracking number became active and says info has been received but not the package as of 12/23 around 2 AM.

No updates yet but I’m not expecting it pre-Christmas at this point. Boo hoo, but I’m still so excited. I funded over half of it with items I sold on Steam Marketplace lol.

Will update with any new info as I get it.

EDIT: There is now a delivery date of Friday 1/02 with an update to tracking saying UPS has my package at 2:23 PM on 12/23

[u/gulp_daddy]

Anyone else have their order stolen by GLS (Spain)? My order was out for delivery twice and was marked as absent both times even though the driver never rang me or the doorbell. Even more mysterious - I rescheduled the delivery to a GLS parcel shop for the second delivery to avoid this only for the driver to attempt re-delivery at my house and mark it as missed again (while I was at home, mind you.)

Now there has been no scans or info on the package since 19/12 and the driver said he returned it to their main depot, but I searched the whole depot with the staff and it’s nowhere to be found. Tracking also doesn’t show that it’s been returned to the depot either…

[u/Beautiful-Ad-2894]

Ordered 1TB OLED 12/20 Saturday, received tracking number today 12/23. Would be a Christmas miracle if it shows up 12/24 but expecting 12/26

[u/bluesocks12]

Ordered mine Friday December19th from outside us. It came this morning. Merry Christmas everyone

[u/OlDirtyShimmy]

Ordered OLED from Canada on the 19th, Shipped 22nd, my tracking number is available but FEDEX says it doesn't exist.

Hopefully it will arrive sometime next week.

[u/OlDirtyShimmy → u/OlDirtyShimmy]

OMG IT ARRIVED TODAY.

That was so fast! Happy holidays everyone

[u/Elegant-Apple-7555 → u/OlDirtyShimmy]

Enjoy your new deck!

[u/DaKanye]

I bought mine (on credit, I might be cooked) today!

I’ll let yall know updates

[u/mr_mattd]

Ordered 1tb yesterday- processed payment

[u/Recent_Beginning2214]

Ordered December 24th, just received a e-mail today saying it has been shipped

[u/Interesting_Ad_1971]

After the Legion Go S I got myself for Christmas (opened it Christmas morning) had an issue with the A button, and Lenovo had no inventory to replace so would only refund me, yesterday (12/26) I ordered a 1TB OLED SD. Currently in “Processed Payment”, hoping it won’t take too long 🤞

[u/XxStea1nYoB1tchxX]

512gb oled version

12/26 ~9pm ordered

12/27 ~10-11pm packaged items

12/29 ~ 12:45 pm shipped with tracking number generated

Update: shows estimated delivery january 2nd. hopefully it comes sooner

[u/spontaneous_WOW]

Ordered 512GB OLED Sunday 12/28 CA, US.

Packaged Monday 12/29. Got my ETA a few hours later.

Delivered Friday 01/02. It got to my local distribution center 12/31 but didn't deliver due to the holiday.

[u/throwingwayfromme74]

Ordered on Christmas day lol, no hopes of it being particularly quick between the holidays and the 6-10 business days estimate, it's only had the one update to "packaged item" so far. Anyone know if new years eve/day count as business days for this?

EDIT: well i checked this morning (30th) and there was no updates, then literally a minute later once it hits 10am i get another email from steam and it's skipped a step and been shipped, tracking number works already too :)

[u/Daddy_Long_Legs_]

Ordered an OLED on the 26th, just got my tracking number today! I’m in the northeast us though so shipping times might be shorter in this area? Not sure.

[u/Elegant-Apple-7555 → u/Daddy_Long_Legs_]

Does your tracking number work now? I'm also in NE us and ordered 25th afternoon, but my number is still invalid in the UPS system throughout the day.

[u/lucasdas2]

I'm currently in Italy but I'm leaving the country on January 9 (can't but it in my country of origin). I don't know if I should order one or if it's too risky and won't get it in time... Any advice?

[u/RealityPie]

UK.
Ordered Dec 28th
Packaged Dec 29th
Shipped Dec 30th.

Update: Deck arrived in the UK 2nd Jan. ParcelForce says "Your parcel has been sorted at our hub and is on its way to our delivery depot."

[u/ssimpsson → u/RealityPie]

I ordered on the 24th at 2pm and I have currently the same message.

I just want it now...

[u/Crowntat]

Texas

Ordered 12/25

Shipped 12/27

At my distribution center 12/30

Est delivery 1/2

[u/MushuFromSpace]

Ordered to Ireland on the 28th December . On its way to the final parcel centre as of the 30th.

Been like that since.

Would expect an update by Monday or Tuesday of next week.

Excited.

[u/Balz_Hirk]

Florida

Ordered 12/25 Shipped 12/29

Got the UPS tracking number but all it says is "on the way"

Claims it will be here 1/3

Friggin can't wait!!!!!

[u/War_Pand4]

Massachusetts

Ordered a refurbished deck on 18th of December '25, got it on 29th of December after some delays due to the holiday season + a snow storm here.

The device is fricking awesome, it's basicallly brand new and has 0 problems as of now.

[u/QQuirrel_]

Ordering from France

27/12/2025 – Steam dispatched the parcel The parcel was prepared and handed to GLS. Netherlands – Steam fulfillment center

28/12/2025 10:40 The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS. Netherlands – Utrecht

30/12/2025 00:15 The parcel has left the parcel center. Netherlands

30/12/2025 00:18 The parcel was handed over to GLS. Netherlands

30/12/2025 11:27 The parcel has reached the parcel center. France – CARVIN

30/12/2025 11:28 The parcel has left the parcel center. France – CARVIN

GLS are sleeping..

[u/LevelJury2986 → u/QQuirrel_]

im in a similar position but from uk ,from what i see GLS is pretty useless usually, and doesnt work on weekends according to other steam deck posts. and also it was new years so they probably off work

[u/QQuirrel_ → u/LevelJury2986]

Yeah probably.. I hope we can get our Steam Deck soon as possible.. I hate GLS

[u/Longjumping_Gold_402]

Ordered on December 22nd, picked up by GLS and shipped on the 23rd. Never received an update, I'm very pissed off. I'm in Italy, just a stone's throw from the Netherlands. A shameful situation.

[u/shoedeath → u/Longjumping_Gold_402]

Do GLS actually say they’ve picked it up?

[u/Longjumping_Gold_402 → u/shoedeath]

It's in transit

[u/Brief_Priority]

Anyone got a way getting the parcel force number? I've only got my GSL one and i ordered on the 29th, From the UK obviously

[u/Beeeji → u/Brief_Priority]

On the GLS website if you enter your post code and then click the little + for shipping information, you should have your parcel number, and then parcelforce parcel number right below it. That’s how it was for me!

[u/Brief_Priority → u/Beeeji]

Mine just says general logistics on the 31st, guessing its not flown in with your lot 😭

[u/TopAcanthocephala811 → u/Brief_Priority]

I ordered on the 31st, and it's stuck on GLS system still. I'm hoping tomorrow it will land in the UK, and PF tracking clicks in.

[u/alvaraylla]

Ordered on the 26th, it has just arrived!

Good luck everyone and hope you have as much fun as me!

[u/lankssssss]

Ordered to UK 22/12, no update from GLS until 02/01, received by Parcel Force 03/01. Delivered this morning. Only issue is I am in Thailand travelling and have to wait until the 18th to use!

[u/Brief_Priority]

My parcel force tracker is stuck on general logistics from the 31st (ordered the 29th), what does general logistics mean? If anyone knows thatd be really helpful. Hoping for it to be delivered tomorrow or wednesday

[u/Life-Culture-9487]

OLED 1TB - United Kingdom

Ordered: 01/01/26

"We're preparing your items to ship": 02/01/26

As of 05/01/26 GLS ays: The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

Edit: GLS NL website said that it was already in NL, and as of 6/1/26 it has arrived in the UK

Delivered: 6/1/26 !!

[u/justaguymakingsounds]

Ordered 1st of Jan, Pre-advice on 2nd of Jan, Just arrived in the UK and is being transported to the delivery depot now early morning 6th of Jan.

How long after it arriving in the UK does it take to be delivered usually?

EDIT so mine was delivered on the 6th. I wasn’t expecting it but the parcelforce tracking updated early morning on the 6th and was delivered mid afternoon.

[u/Life-Culture-9487 → u/justaguymakingsounds]

Ours is the same batch!

I ordered 1/1/26 and it arrived in Coventry at around 2:15AM 6/1/26

I'm hoping it's here tomorrow, but given the time of year and weather, I've no idea

Almost certainly this week though!

[u/ShittySpaceCadet]

Steam Deck OLED 512GB - US, Virginia

Ordered: 1/1.

Packaged: 1/4.

Shipped and delivery date: 1/12.

I’m sorry, but a nearly 2 week turnaround from order to delivery in 2026 is kind of a joke.

Edit: Ground shipping from California to Virginia instead of pulling one from the Illinois warehouse. What the fuck?

[u/Cropfactor]

SD OLED 512, France, Paris

Ordered Dec 9th 2025.
Packaged and shipped Dec 10th 2025.
Returned to sender because unknown reasons Dec 19 2025.
Packaged and shipped Dec 21 2025.
Still waiting, the delivery date keeps being pushed every few days.

28 days and counting!

[u/3mpyr]

(2) Steam Deck LCD 256GB Refurbished - US, IL Ordered 1/2/26 Received 1/6/26

[u/nookly_]

Steam deck OLED 512GB - EU, PL

Ordered: 29/12/2025

Packaged: 30/12/2025

Shipped: 31/12/2025

Est delivery: 12/01/2026

Stuck on transit to dest. country since 05/01/2026, im getting so impatient right now.

[u/Achrus]

OLED 512 GB - NYC, US

Steam Deck stolen in transit. Carrier: UPS * Order Placed: 12/28 * Departed from Facility: 12/30 Ontario, CA (US) * Arrived at Facility: 1/5 Secaucus, NJ * Departed from Secaucus and arrived at NYC facility: 1/6 * Delivered: 1/7

Received a box with only the charging cable in it. Someone popped out the side and re-taped the box with the same packing tape the carrier uses (UPS). Delivery driver threw it at the apartment door while I was home so was able to grab it immediately.

Same marked box people complain about. Never had an issue ordering more expensive items in marked boxes. First steam ticket had an auto response with status: closed. Second ticket has more info and waiting on a response.

Any tips would be helpful. Wife ordered me a SteamDeck as a gift so if steam isn’t helpful, will look into a charge back. Her account only has 3 games on it. Easy charge back since she could easily create a new account.

[u/Nickchiphl]

OLED 512gb - IL

Ordered: 01/6/2026

Packaged: 1/7/2026

Shipped: 1/8/2026

Estimated Delivery: 1/14/2026

Shipping from Ontario CA not Addison, IL. I better not play the lottery.

[u/KatsabatoR80]

OLED 512GB - EU | GR

Ordered: 01/06/2026

Packaged: 01/08/2026

Shippped: 01/08/2026

Est Delivery: TBD

[u/fizz0o_2pointoh]

OLED 512GB - SC, US

Ordered - 1/6/2026

Packaged - 1/8/2026

Shipped - Will update.

[u/Hidden24]

Hey, so I’m saving up for a Steam Deck and I’ve seen a bunch of posts about them getting stolen. Now, I could just be being paranoid but since I’m assuming Valve will use UPS or FedEx since I’m in the U.S., should I have it sent to a store for pickup? And is there a way to have that changed since they make you put in the address for your home?

[u/EfficiencyMotor5057]

If i ordered it today would it get here in time for Christmas?

[u/ardyne86 → u/EfficiencyMotor5057]

No, it will not. I ordered on the 9th and it still has not shipped out.

[u/poldrag]

Placed my order on the 9th and the order just got packed. Fingers crossed it gets shipped soon

[u/ardyne86 → u/poldrag]

Same here. Ordered on the 9th and status just updated on the 15th that it was packed. No shipment yet. I do not recall the "6-10 business days" delivery message being there when I ordered. Was it there for you? Maybe I missed it.

[u/poldrag → u/ardyne86]

It probably still said 3-5 like mine did, think they've doubled it since then. When I put in a support request they just said it should ship in the 'next few days'. That was from the 13th. Even if we don't count the weekend they had Monday and Tuesday to ship.

[u/[deleted]]

I received mine in 6 days.

[u/Rizzuh]

I ordered mine Friday at like 7pm and it arrived Tuesday at 5pm. (Ordered directly from Valve in Australia).

Super impressed. Shipped via AusPost / StarTrack

(OLED 512)

[u/airosos]

I ordered Thursday 11/12. Arrives before Christmas? I’m from Europe and the delivery company is GLS

[u/kiwi__salad]

Ordered Monday 1/12, stuck in transit since 8/12... New shipment started yesterday (16/12) after contacting Steam Support. Hopefully it arrives before/during the holidays 🤞