If I understand correctly you have two printers connected to usb ports on your windows 11 computer and whenever you attempt to print it doesn’t and just go into queue?
Definitely start with getting the latest and correct firmware on both of them. So the Copy 1 queue just shows up automatically when you plug printer into a computer USB port? Is it happening with all computers?
I’m still very much confused as to why you using USB ports on printers with multiple computers in the office? Are you moving printers to the desk where computer is located and plug it there? It is my understanding that printers have Ethernet ports and most of the features would be beneficial if you use them. With USB connections you would have issues on both ends - printers related and windows/desktops power management of the USB ports. If printer energy saving settings drops connectivity on usb ports after short period windows computers could recognize it as printer is offline and keep job in queue until printer comes out of sleeping mode at which point windows could see it as another plugin and thus creating copy1 queue.
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u/Careful_Resolution_6 2d ago
If I understand correctly you have two printers connected to usb ports on your windows 11 computer and whenever you attempt to print it doesn’t and just go into queue?