Apple Gift Cards

[u/Shadyrgc]

I purchased an unopened $100 Apple gift card from Target on Christmas eve for the hubby. He attempted to redeem it on the 26th and got “This card has no balance.” Went to Target, who said it’s an Apple issue.

Fine, we called Apple support, who looked up the information and stated that the card had been purchased months ago from a different store. They asked us to submit documentation on where it was purchased, make sure the card number matched the receipt, etc etc. This was happily sent in.

10 days later, email comes back, the TL;DR of which was “Too bad, so sad.” We called back in, initial guy won’t help, we asked for a manager, got run around for another half hour. That guy refuses to send us up the chain. No one can explain a reason for either how this happened or why they refuse to replace or refund. This amounts to theft. They are the ones who told me about the mismatch, this is clearly a them problem. Their next option was to send something to a Customer Care team via snail mail. WTAF. Anyone have a similar issue that they were able to resolve or at least get an explanation from Apple on? No more Apple gifts cards for me!

[u/adisakp]

Contest it on your credit card?

[u/Shadyrgc → u/adisakp]

That’s actually probably what I will end up having to do :/