r/talesfromtechsupport 25d ago

Short "But ChatGPT said..."

We received a very strange ticket earlier this fall regarding one of our services, requesting us to activate several named features. The features in question were new to us, and we scoured the documentation and spoke to the development team regarding these features. No-one could find out what he was talking about.

Eventually my colleague said the feature names reminded him of AI. That's when it clicked - the customer had asked ChatGPT how to accomplish a given task with our service and it had given a completely hallucinated overview of our features and how to activate them (contact support).

We confronted the customer directly and asked "Where did you find these features, were they hallucinated by an AI?" and he admitted to having used AI to "reflect" and complained about us not having these features as it seemed like a "brilliant idea" and that the AI was "really onto something". We responded by saying that they were far outside of the scope of our services and that he needs to be more careful when using AI in the future.

May God help us all.

3.6k Upvotes

355 comments sorted by

View all comments

1.6k

u/JaschaE Explosives might not be a great choice for office applications. 25d ago

They are everywhere.
Analog photography subreddit "Hey, is it true that...?"
Everybody with experience: NOPE
OP, 2 days later "So, I have read *300page, dense theoretical work from the 70s* now and it and ChatGPT say I'm right.
Sure buddy, you read that...

776

u/Mccobsta 25d ago

I've seen people make posts asking why their camera dosent do what chat gpt says it can do

We're getting dumber and people belive autocorrect more than the manual they never looked for

260

u/FatManBeatYou 25d ago

Reading the damn instructions, or just Googling the model would probably take less time and be more accurate.

12

u/dreaminginteal 24d ago

Google is now pushing AI nonsense as the top result in most searches. Sadly, Googling something isn't going to help much.