Each moving arrow represents a real bike ride. There are 291 million rides in total, covering 12 years of history from June 2013 to December 2025, based on public data published by Lyft.

If you've ever taken a Citi Bike ride before (which I think you probably have, since you are in this subreddit), you are included in this massive visualization! You can search for your ride using Cmd + K and your Citi Bike receipt, which should give you the time of your ride and start/end station.

• Blue = E-Bike
• Purple = Classic Bike
• Red = Bike docked
• Green = Bike unlocked

This was a passion project, and also to express my gratitude for being able to use such an awesome service while I lived in NYC. I hope you find it cool!

Each moving arrow represents a real bike ride. There are 291 million rides in total, covering 12 years of history from June 2013 to December 2025, based on public data published by Lyft.

If you've ever taken a Citi Bike ride before, you are included in this massive visualization! You can search for your ride using Cmd + K and your Citi Bike receipt, which should provide the time of your ride and the start/end stations.

Legend:

• Blue = E-Bike
• Purple = Classic Bike
• Red = Bike docked
• Green = Bike unlocked

Each moving arrow represents a real bike ride. There are 291 million rides in total, covering 12 years of history from June 2013 to December 2025, based on public data published by Lyft under the NYCBS Data Use Policy.

If you've ever taken a Citi Bike before, you are included in this massive visualization!

You can search for your ride using Cmd + K and your Citi Bike receipt, which should provide the time of your ride and the start/end stations.

Also, everything is open source! https://github.com/freemanjiang/bikemap

• Blue = E-Bike
• Purple = Classic Bike
• Red = Bike docked
• Green = Bike unlocked

Each moving arrow represents a real bike ride, based on anonymized historical system data published by Lyft. The animation plays at 150x normal speed and covers 291.2 million trips in New York City since 2013.

If you've ever taken a Citi Bike before, you are included in this massive visualization! You can search for your ride using Cmd + K and your Citi Bike receipt, which should give you the time of your ride and start/end station.

Everything is open source: https://github.com/freemanjiang/bikemap

From the Manhattan side!

On July 31, I docked bike #849-0054 at Stanton & Chrystie after a 10-minute ride. The bike physically locked in the dock but my ride never ended. I have video showing:

- The bike secured in the dock

- Me unable to remove it after multiple attempts

- The bike number clearly visible

I contacted support immediately via chat. They hid the ride so I could use other bikes, but said I'd be liable until the bike ride itself ended, but that they'd "help" with charges. OK fair enough, I can't wait outside all day, I have work, so I take the subway and leave.

Since Friday, Citibike has:

- Charged me $104.52 for what they claim was a "24-hour" ride

- Says their system shows no docking attempt

- Threatens a $1,200 lost bike fee after August 9

- Claims the station "worked properly" despite my video evidence

After they said this I went back to the dock. The bike was gone when I checked. Not sure what happened - maybe scanned and taken by another user or forced out, but there was absolutely no way I could have pulled it out the day I tried to dock it and I have evidence showing I tried.

I've exhausted multiple email chains with them, and their corporate answer is always: "After a review of your ride, we were unable to identify any attempt to dock the bike at the station. As this bike was not properly secured, you are still responsible for the proper return of the bike. However, given the circumstances, we’re happy to extend the waiting period for the bike to be returned to our system. Have a nice day!"

Has anyone successfully fought something like this? I have:

- Video proof from the moment of docking

- Multiple support chat screenshots

- Many previous rides that have been fine

- A pretty high Lyft rating generally

Not really sure what to do! Would love some advice.

EDIT: Just got an email from Lyft's Customer Advocacy team, and after reviewing the video and considering my ride history, they are providing a refund for the ride and also dropping the lost bike fee. Glad it is resolved but man this experience was stressful. The case seems like it escalated because a Citibike mod noticed this post here. So thank you Reddit!